Johnny Russo

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WBR Whitepaper: The New Rules of Holiday Readiness

October 14, 2018 by Johnny Russo Leave a Comment

WBR Whitepaper - The New Rules of Holiday Readiness

If you work in Retail, Holiday Readiness is not just any event, it’s the event. It’s the retail version of the Indy 500, a marquee event that overshadows the rest of the year (or all the other races). It usually makes or breaks a year for a retailer, and without knowing it, it’s also the most exciting, yet stressful time for even consumers and shoppers alike. All the research, discounts, searches, add to carts, and waiting to pull the trigger on the best deals you’ve waited months – or the whole year – for.

Amplify that by 100 when you work in retail. You have at least 6+ months of planning and strategy, while analyzing previous years and current trends, watching your competition like a hawk, and then the daily, precise execution that takes place through November and December. All in the hopes and prayers your customers will love your deals and offers, and buy, buy, buy!

I was asked to take part in a Worldwide Business Research feature on Holiday Readiness, in conjunction with Etail East and ShipStation. This go-to Whitepaper, The New Rules of Holiday Readiness, can help retailers gather insights, strategies, and expectations for the upcoming holiday season. In total, 167 retailers took part in the Whitepaper, which also includes a valuable 2018 Holiday Readiness Checklist.

Click below to see the entire Whitepaper.

The New Rules of Holiday Readiness

Filed Under: Ecommerce, Uncategorized / Personal Tagged With: Customer Experience, Digital Marketing, Ecommerce, Etail, Holidays, Marketing, Retail, Retail Stores, Supply Chain, WBR, Whitepaper

Customer-First Retail – a Whitepaper by DAC Group

July 20, 2017 by Johnny Russo Leave a Comment

Customer-First Retail - a Whitepaper by DAC Group

In April 2017, DAC Group, a prominent global Marketing agency, asked if I would like to give my thoughts on their upcoming Whitepaper. The topic: what is customer-first retail, and how do you even try and achieve that while staying relevant and driving business results in today’s ever-evolving retail landscape? Great topic and I was also impressed with the other people I would be giving opinions with. Here is a list of the people that were interviewed for this Retail Whitepaper:

Diane Brisebois, President & CEO at Retail Council of Canada

Indar Chanicka, Director of eCommerce at The Body Shop

Pat Duncan, SVP Marketing & Chief Digital Officer at Party City

Tom Giacalone, Digital, eCommerce, Omnichannel Retail and Operations, CRM Executive at Vera Bradley

Johnny Russo, Associate Vice-President, eCommerce and Digital Marketing at Mark’s (that would be moi)

Jennifer Spencer, VP Marketing and Corporate Responsibility at The Body Shop

Jan Steck, Chief Marketing and Digital Officer at Helzberg Diamonds

Diane’s name attaches immense respect and retail authority, and she is someone I follow very closely.  Thanks to DAC Group for putting out this Whitepaper, and for asking me to be a part of it. I love being a part of advancing retail and helping Digital Transformation journeys.

The whitepaper explores how retailers can reinvigorate their approach to digital in order to overcome immense challenges, unlock opportunities, and drive measurable ROI in a competitive space. The main topics include:

  • The necessity of shifting to a customer-centric approach
  • The paramount importance of the personalized customer experience
  • Omni-Channel strategies driving brand success
  • Mobile and Ecommerce continuing to grow exponentially
  • The “Amazon Effect” heavily influencing consumer expectations

“It’s evident that people think the retail apocalypse is happening.  However, it’s equally apparent that some brands are responding to changing consumer demands, and those that do will ‘win’ at the end of the day,” says Lynn Duffy, DAC Group’s Senior Manager, Strategic Insights.  “It seems like such a basic concept, but keeping the consumer at the forefront in all decisions that impact how brands interact with the consumer will pay off in the end.”

[Read more…]

Filed Under: Digital Marketing, Ecommerce, Leadership, Social Media Tagged With: Culture, Customer Experience, Digital Marketing, Digital Transformation, Ecommerce, Education, Johnny Russo, Leadership, Retail, Team, Whitepaper

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About the Blog

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I have been following blogs for over 15 years. I have also written blog posts for many of the companies I have worked for. So it only made sense that I finally (yes, I said finally) made the plunge and launched my own blog in 2015. So what … Read More

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Experience

Digital Experience - Johnny Russo

I have 13+ years experience in the Retail, Start-up, Technology, and Manufacturing industries. I have led growth and strategies in Ecommerce, Digital Marketing, Marketing, Branding Social Media, Mobile, and Omni-Channel … Read More

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Working as the Vice President of Marketing & Ecommerce at The Kersheh Group, an apparel retailer and manufacturer that specializes predominately in kids sleepwear. The Kersheh Group manufactures and markets sleepwear for boys, girls, adults, and the entire family. Our cozy, … Read More

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