Johnny Russo

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Surprising and Delighting Customers When Receiving Their Parcel

May 17, 2015 by Johnny Russo Leave a Comment

This year, Etail Canada was held on May 11-14. Etail Canada brings together the greatest Canadian Ecommerce and Digital Marketing minds, as well as some of the strongest brands in Canada, for some solid sessions, panels, roundtable discussions, and some great networking.

I sit on the Advisory Board for Etail Canada, and always leave the event inspired and relieved. Inspired because there are many people like me who love this industry, and are passionate about it; relieved because I feel with the leaders that were at that conference, we are in good hands while Ecommerce in Canada tries to play a mega game of catch-up to our friends to the South.

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Filed Under: Ecommerce, Leadership, Uncategorized / Personal Tagged With: Branding, Customer Experience, Customer Service, Ecommerce, Online Shopping, Packages, Shipping

Recent Posts

  • Live Ecommerce Q&A Part 2: Chris Parsons, Joseph McConelloque and Johnny Russo
  • Etail Connect: Adapting To The Seismic Shift In Consumer Shopping Behaviour
  • The Commerce Show Podcast: Episode 7 with Johnny Russo
  • Live Ecommerce Q&A Discussion: Chris Parsons and Johnny Russo
  • Delivering Ecommerce Podcast: Episode 03 with Johnny Russo

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About the Blog

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I have been following blogs for over 15 years. I have also written blog posts for many of the companies I have worked for. So it only made sense that I finally (yes, I said finally) made the plunge and launched my own blog in 2015. So what … Read More

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Experience

Digital Experience - Johnny Russo

I have 13+ years experience in the Retail, Start-up, Technology, and Manufacturing industries. I have led growth and strategies in Ecommerce, Digital Marketing, Marketing, Branding Social Media, Mobile, and Omni-Channel … Read More

Current Project

Working as the Vice President of Marketing & Ecommerce at The Kersheh Group, an apparel retailer and manufacturer that specializes predominately in kids sleepwear. The Kersheh Group manufactures and markets sleepwear for boys, girls, adults, and the entire family. Our cozy, … Read More

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