Johnny Russo

Shaping the Ecommerce, Digital Marketing, Social Media Landscape

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Email Commerce: How to Drive Opens, Conversions, and Revenue. Part 1 of 3.

July 29, 2015 by Johnny Russo Leave a Comment

Email Commerce: How to Drive Opens, Conversions, and Revenue. Part 1 of 3

On June 24-25, 2015 I was asked to speak at ClickZ Live in Toronto about driving email revenue. It was a good digital conference with some powerful brands in attendance. This blog post is a summary of what I spoke about. This is a series of 3 emails on driving email commerce. This is the first email in the series, which will outline potential welcome and cart abandonment email strategies.

In the last few years, many marketing pundits have declared email alive, dead, alive again, and dead again. Well, Email is very much alive and should be a healthy source of Ecommerce revenue and traffic for your site. But how do you effectively drive email revenue? How do you do that when talking about email, especially when much of email is not personalized for each stage of the buying cycle or purchase phase?

Well, I think we can all agree that when it comes to email, for the most part, your goal is to move a customer from awareness and consideration, to conversion and loyalty.

[Read more…]

Filed Under: Digital Marketing, Ecommerce Tagged With: Automation, Cart abandonment series, Cart emails, Email, Email marketing, Email marketing series, Email personlization, Email reporting, Email Service Provider, Email tool, ESP, Segmentation, Welcome offers, Welcome series

Why Groupon Stores Could Be a Game-Changer for Brands

April 25, 2015 by Johnny Russo Leave a Comment

Why Groupon Stores Could Be a Game-Changer for Brands

Towards the end of March 2015, Groupon announced that it was piloting a project called Groupon Stores.

Everyone’s familiar with Groupon, the pioneer of daily deals, and the incessant emails that follow. However, in the last few years, they have launched cash back deals for groceries, a travel app, a platform that allows companies to set up their own Groupon deals, and now Groupon Stores is set to launch.

Sources inside the Chicago-based Groupon told Re/code that they are testing out a concept with a few brands that will eventually allow any product brand or retail operation to set up its own storefront.

How Does Groupon Stores Work?

In an effort to slowly chip away at Amazon and eBay, the premise of Groupon Stores is essentially to liquidate items. They do not want to compete against your own webstore or Ecommerce site, or to remove your marketplace from Amazon, eBay, or any of the many other marketplaces.

[Read more…]

Filed Under: Digital Marketing, Ecommerce Tagged With: Alibaba, AliExpress, Amazon, Digital Marketing, Drop-Shipping, eBay, Ecommerce, Group Buying Sites, Groupon, Retail, Website

Why Facebook’s Change to Page Counts is a Good Thing

April 3, 2015 by Johnny Russo Leave a Comment

Why Facebook’s Change to Page Counts is a Good Thing

On Monday, March 16, 2015, many agencies, brand managers, social media gurus, and numerous other entrepreneurs who manage their brand’s Facebook page woke up to disaster. Facebook likes on their page crumbled. Ok. Maybe that’s stretching it, as most brands saw only a slight decrease in brand likes, perhaps as much as 5%-10%.

But here’s what happened.

Facebook Eliminated Deactivated Accounts From Brand Page Counts

Deactivated accounts are accounts that users have chosen to turn off but not completely delete. Many people want to step away from Facebook for a little, and if they deactivate their account temporarily, then when they return, all their friends and liked pages would be turned back on. So a Facebook Page liked by these deactivated accounts loses the like count on the Page for now. However, the like will automatically come back when the account is reactivated.

[Read more…]

Filed Under: Digital Marketing, Facebook, Social Media Tagged With: Facebook Brand Pages, Facebook Changes, Facebook Insights, Facebook Likes, Facebook Updates, Social Media

3 Books to Help Kickstart Your Digital Marketing Career

March 15, 2015 by Johnny Russo 1 Comment

Like many digital marketers, I like to network, be it at tradeshows, meet-ups, or through LinkedIn. And one of the questions I get asked most is “What books do you recommend I should read?” That is often followed by “Which authors or bloggers do you follow?” So I thought it would be helpful to mention the 3 most powerful digital marketing books that will definitely boost your career, or help you get started. Think of it this way: if you’re not motivated, driven, or salivating to transform your marketing/marketing career after reading these books, you may want to change careers. In no particular order: 1. Six Pixels of Separation by Mitch Joel No book or author has shaped my career more than Six Pixels of Separation and Mitch Joel. Mitch was one of the first authors to write a book that integrated the following core concepts: digital marketing, social media, personal branding, and entrepreneurship. In fact, you may not be reading this blog if it weren’t for his inspiration on branding yourself and Alaa Hassan’s equally important Passion Tribe community.(https://passiontribe.com/) Not only is Mitch Montreal-born and a journalist by trade – just like me – he is a mastermind at forecasting what concepts and strategies are coming. And if you’re like me, you have a passion for all things digital, but you may at times wonder – how can I keep up with all this change? A phrase Mitch wrote in the book helped me put things into perspective, and should help you do the same: “Be curious about everything, but ruthless in what you get involved with.” If you have a passion and drive to be great, that is a good first step to being a digital rockstar like Mitch is. He maintains that online channels should not be built simply to push more sales. They need to build loyalty, community, and conversation. If those are done well, the sales will come (for any Ecommerce leaders out there, be sure to focus on the holistic view when building your business plan, and not just on sales, even though the CFO might be twisting you arm). If you’re not sold on reading this masterpiece yet, check out a few of these chapter titles: Google You...Just Like You Google Me; You Are Media; From Mass Media to “Me” Media; Tribal Knowledge; and one of my favourites, Digital Nomad. Mid-way through the book, he quotes Mark Twain: “Find out where people are going and get there first.” If your marketing or branding is stuck on auto-pilot, the concepts in this book will surely make you think hard, and elevate your digital game in a hurry. 2. Web Analytics 2.0 by Avinash Kaushik Firstly, let me start out by mentioning that this book has 400+ pages. If you’re still with me, good. For some reason, large books scare people off. Perhaps they think there is too much info, or it will take too much time to read, which is absurd. Any marketer needs to understand the fundamentals of reporting and analytics. We are in a big data world, where everyone is looking for insights using numbers. Web Analytics 2.0 can help get you comfortable using data to your advantage, even if you’re not a math whiz (I know I sure aren’t). This book enables you to understand analytics frameworks, and apply them. It is not just simply filled with print screens of where to find the reporting you need. It is a full view of where to find it, how to look for it, why to look for it, when to look for it, how to test it, and how to analyze and optimize the results. If you are already familiar with Avinash Kaushik’s Occam Razor (http://www.kaushik.net/avinash/) blog, good start. If you’re not, add it to your blog feed, as the concepts he presents in his book are often broken out further in the blog posts he writes. While the book does focus on using Google Analytics (Avinash is a Google Evangelist), he does touch on various analytics and testing tools like KISSmetrics (https://www.kissmetrics.com/), Coremetrics (http://www-01.ibm.com/software/marketing-solutions/coremetrics/), SiteCatalyst (http://www.adobe.com/ca/solutions/digital-analytics/marketing-reports-analytics.html), and Clicktale (http://www.clicktale.com/), as well as a few others. But the primary examples do come from GA. This book really helped me jump from what I’d call primary analytics (your traffic visits, bounce rate, new vs returning visitors, time on site, conversion rate, sales, etc) to deep-diving into goals, funnel analysis, and testing to learn and optimize, rather than just for the sake of testing. Avinash coined the term we now hear so often: Analytics Ninja. Web Analytics 2.0 is great from beginner to expert or “Ninja” level, and can help you attain any levels in between. 3. Data-Driven Marketing by Mark Jeffrey If you’re a digital marketer or have done some preliminary research on what it takes to be a digital marketer, I am sure you have heard of the first two books on this list. But Data-Driven Marketing is also a powerful, yet under-appreciated book that takes a look at making dollars and sense of your data. Mark outlines 15 key metrics and methodologies that every marketer needs to, at the very least, understand. He goes into a deep-dive for each of the 15 metrics, which include Churn, Take Rate, Profit, Net Present Value, Cost Per Click, Return on Ad Dollars Spent, and the ever important Customer Lifetime Value. If the only concept you truly understand – or want to understand – after reading this book is Customer Lifetime Value, you will have a great career. Seriously. This is a concept that many marketers throw around to sound important in meetings, but few truly understand how to calculate it or build the framework. After reading Chapter 6, you’ll be able to back up that talk. I was introduced to this book at an IBM big data conference in Las Vegas in 2011. And with all the various data sources you need to delve into, I was happy Mark put it this way: “The idea is to figure out which data are important using the 80/20 rule: ask what is the 20% of data that will give you 80% of the value?” So while you may seem lost or inundated with all the data being thrown your way, using the 80/20 rule can help limit the noise. So there you have it – the 3 books that are constantly a resource for me. These are not books you read once and toss away. Six Pixels of Separation, Web Analytics 2.0, and Data-Driven Marketing are all books you keep. If you want to be a digital marketing superstar, these are 3 books you want by your side at all times – that is, through the good, the bad, and the big data. Have you read these books? If so, what are your thoughts? What would be the 3 digital marketing books you would recommend?

Like many digital marketers, I like to network, be it at tradeshows, meet-ups, or through LinkedIn. And one of the questions I get asked most is “What books do you recommend I should read?” That is often followed by “Which authors or bloggers do you follow?” So I thought it would be helpful to mention the 3 most powerful digital marketing books that will definitely boost your career, or help you get started.

Think of it this way: if you’re not motivated, driven, or salivating to transform your marketing/marketing career after reading these books, you may want to change careers. In no particular order:

  1. Six Pixels of Separation by Mitch Joel

No book or author has shaped my career more than Six Pixels of Separation and Mitch Joel. Mitch was one of the first authors to write a book that integrated the following core concepts: digital marketing, social media, personal branding, and entrepreneurship. In fact, you may not be reading this blog if it weren’t for his inspiration on branding yourself and Alaa Hassan’s equally important Passion Tribe community.

Not only is Mitch Montreal-born and a journalist by trade – just like me – he is a mastermind at forecasting what concepts and strategies are coming. And if you’re like me, you have a passion for all things digital, but you may at times wonder – how can I keep up with all this change? A phrase Mitch wrote in the book helped me put things into perspective, and should help you do the same: “Be curious about everything, but ruthless in what you get involved with.” If you have a passion and drive to be great, that is a good first step to being a digital rockstar like Mitch is.

He maintains that online channels should not be built simply to push more sales. They need to build loyalty, community, and conversation. If those are done well, the sales will come (for any Ecommerce leaders out there, be sure to focus on the holistic view when building your business plan, and not just on sales, even though the CFO might be twisting your arm).

[Read more…]

Filed Under: Digital Marketing, Leadership, Uncategorized / Personal Tagged With: Analytics, Data Marketing, Digital Marketing, Digital Marketing Books, Ecommerce Analytics, Leadership, Personal Branding

5 Ecommerce Website Launch Mistakes to Avoid

January 18, 2015 by Johnny Russo 1 Comment

5 Ecommerce Website Launch Mistakes to Avoid
Have you ever visited a website and were primed to do some online shopping when something, somewhere went amiss? We’ve all been there. Maybe the page takes too long to load, the navigation of the site is hurtful and not helpful, and the search bar is nowhere to be seen. Whatever the reason, you’ve already bolted off the site and sworn never to return (unless there’s a huge promo, then maybe you’ll tolerate it).

Here are 5 Ecommerce Launch Mistakes Many Brands Make:

1. Delay Website Launch Until Site is 100% Perfect

Newsflash: your site may never be perfect. I know that’s a scary thing. But if you delay the launch until your site is 100% perfect, you may never launch. Take solace in the fact that most sites launch at 80% or 90% of what they would deem “perfect.” Now, there are some obvious things you want upon launch: Ensure you can capture payments; make sure your site is secure; make sure your site is optimized for SEO. But what we’re talking about here is nice-to-haves. Never delay a site launch for a nice-to-have, like the ability to purchase gift cards. Gift cards are a great characteristic for any site (that at least sells products), but it should not prevent a site launch.

The solution: create a list of must-haves, the items that you won’t launch until they are completely coded and tested and work fine. Now, create a list of nice-to-haves. These are features you ideally would love to launch with, but they can wait for phase 2 if need be.

[Read more…]

Filed Under: Digital Marketing, Ecommerce Tagged With: digital marketing channels, digital roadmap, ecommerce launch, ecommerce mistakes, ecommerce planning, ecommerce testing, scalability, scaling for success, website launch, Website launch mistakes

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About the Blog

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I have been following blogs for over 15 years. I have also written blog posts for many of the companies I have worked for. So it only made sense that I finally (yes, I said finally) made the plunge and launched my own blog in 2015. So what … Read More

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Experience

Digital Experience - Johnny Russo

I have 13+ years experience in the Retail, Start-up, Technology, and Manufacturing industries. I have led growth and strategies in Ecommerce, Digital Marketing, Marketing, Branding Social Media, Mobile, and Omni-Channel … Read More

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Working as the Vice President of Marketing & Ecommerce at The Kersheh Group, an apparel retailer and manufacturer that specializes predominately in kids sleepwear. The Kersheh Group manufactures and markets sleepwear for boys, girls, adults, and the entire family. Our cozy, … Read More

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