Johnny Russo

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Align the Core – My Presentation at the 2017 ForeSee Summit

July 9, 2017 by Johnny Russo Leave a Comment

2017 ForeSee Summit | Photo by Everardo Keeme

The 2017 ForeSee Summit, known as Connect, took place from April 4-6 in beautiful Phoenix, Arizona at the JW Marriott Phoenix Desert Ridge Resort & Spa. Hundreds of experts in their respective fields, from Digital Marketing to Customer Experience to Consumer Analytics gathered to see what’s on the roadmap for ForeSee, a Customer Experience and Voice of Customer technology solution.  (Disclosure: Mark’s is a partner of ForeSee).

A few months before the ForeSee Summit, our former Account Executive, Jennifer Macintosh, asked me if I’d be interested in speaking at ForeSee. I said absolutely! And then she said she had the perfect topic. In July of 2016, Mark’s had organized a Digital Partner Summit, and ForeSee was invited as one of our core partners. Many partners in that room said it was the first of its kind that they had been a part of. It was an amazing day, and I felt our partners and internal team were more aligned than ever. It was also intricate, as some of these partners were indeed competing for a share of our budgets. However, we have fantastic partners, and the day went perfectly.

Anyhow, back to the Connect Conference. As I got to outlining the topic and preparing my slides, I started noticing something: the Digital Partner Summit we held at Mark’s was only a part – albeit a big one – of what we were accomplishing. Mark’s was on a Digital Transformation.

[Read more…]

Filed Under: Digital Marketing, Leadership Tagged With: Conference, Customer Experience, Digital Marketing, Digital Transformation, Ecommerce, ForeSee, Johnny Russo, Retail, Speaker, Speaking

Joining the Calgary Marketing Association Board of Directors

February 12, 2017 by Johnny Russo 1 Comment

Joining the Calgary Marketing Association Board of Directors

In November 2016, the Calgary Marketing Association (CMA) asked me to attend a cocktail mixer. Since I cannot pass up free food and drink, especially when it’s at a renowned chophouse, I obviously attended.

The Calgary Marketing Association, not to be confused with the Canadian Marketing Association, is the hub for Calgary’s vibrant and growing marketing community. Now, to take a step back, before my boss introduced me to it, I didn’t even really know it existed. I’ll chalk it up partly to being new to Calgary, and the CMA’s low profile in digital promotion of itself.

Fast forward to January 2017, and I was ecstatic when CMA President Cidnee Stephen reached out to me with an invite to join the CMA Board of Directors. Didn’t take me long to say yes!!!

Here are some reasons why.

5 Reasons Why I Joined the CMA Board of Directors

1. I love the marketing industry, and I love to see communities within marketing thriving. I also want to help develop talent in any way I can. The quicker our industry moves forward (think innovation, data-driven insights, and pure marketing leadership), the more respect that marketing will demand. And that means we all win.

[Read more…]

Filed Under: Leadership, Social Media Tagged With: Calgary Marketing, Calgary Marketing Association, CMA, Digital Marketing, Ecommerce, Marketing, Marketing Leadership

Top 10 SEO & SEM Conferences to Attend in 2017

December 29, 2016 by Johnny Russo Leave a Comment

Top 10 SEO & SEM Conferences to Attend in 2017

This is a guest post by Abdo Mazloum, VP, Head of Search Marketing & Programmatic Media at OPM Pros. Disclaimer: Abdo works closely with Mark’s and L’equipeur on SEO optimization.

Having worked in the digital marketing and e-commerce field over the past 9 years, I’ve been very fortunate and grateful for the opportunity to see the industry grow. During this exciting time, I attended multiple conferences that focused on a wide range of topics, perspectives, and of course, innovation.

Attending conferences in any industry is the surest way to stay on top of your professional game. This is especially true for anyone working in digital fields, and is an important component of understanding the space in which your industry is heading towards. Here are the top 10 SEO & SEM conferences you can’t miss out on in 2017!

1. SMX Advanced (Seattle, WA in June)

This conference is by far my favourite one on the list. SMX Advanced is a conference specifically geared towards experienced Search Engine Marketing (SEM) experts. You’ll have the chance to meet industry experts from Google, Bing and many other reputable businesses. Bing usually sponsors the SMX After Dark event at the Seattle Aquarium, which is a really cool place to be. Another added perk? If you plan on staying an extra few days, it’s well worth the time to go and hike up Mount Rainier.

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Filed Under: Digital Marketing Tagged With: Conversion Rate Optimization, CRO, Digital Marketing, Digital Marketing Conferences, Marketing, Online Marketing, Search Engine Marketing, Search Engine Optimization, SEM, SEO

5 Impacts of Google Possum Local Search Update

October 23, 2016 by Johnny Russo Leave a Comment

5 Impacts of Google Possum Local Search Update

In September 2016, Google refreshed its local search algorithm, and numerous local businesses were no longer found on search listings. Or so it appeared. Hence the name that local search expert Phil Rozer supposedly gave to the new update: Google Possum.

Essentially, the Google Possum update comes down to the fact that Google wants to merge local and organic search ranking signals. So they want to reward businesses that are locally the closest (physically), but who are also optimizing towards having great location data and relevant content for search.

How It Impacts Multi-Channel Retailers

This has a big impact for multi-channel retailers, or even businesses who have numerous offices spread across a country or city. Take Nordstrom, who by the Fall of 2017, will have opened 6 stores in Canada. Now, Nordstrom has a huge brand presence and their website will rank tremendously on search. However, if they don’t have a local presence in Saskatoon, for example, retailers like The Bay, Sears, or Mark’s (yes, I work here), that do have a local presence and are optimized for local search and SEO, would theoretically fare better. Got that? I hope. I know it can be complex. So let’s simplify this by listing the top 5 impacts Google Possum could have.

1. A User’s Physical Location has an Even Bigger Impact on Search Results

As Joy Hawkins stated in a Search Engine Land column, “The physical location of the searcher is more important than it was before.” Amen. Think mobile.

2. Geographical Proximity of the Business is Less Important

Businesses, especially those in service-related sectors, with a physical address outside the city limit saw a huge spike in rankings shortly after the Google Possum changes were made. When users include the city name in their searches it puts these businesses at a disadvantage. (For example, if a Montreal electrician’s physical head office location was in a nearby suburb, searchers in the Greater Montreal Area would have a hard time seeing that electrician’s business listing on Google – as in “electrician in Montreal”). Since the Possum update, city limits are playing less of a role. What Google is saying, in other words, is that a local listing not within a certain city made the search not as relevant for searchers in that city. Since the Possum update, city limits are playing less of a role.

3. Enhanced Filters on Addresses and Affiliation

Businesses with the same address and affiliation are being filtered out of local search results, and therefore not appearing twice. This will definitely help expand local results and prevent more spam from creeping into local search rankings.

4. Similar Keyword Optimization

The order of keywords has even more importance in the Google Possum update. Prior to this update, “Calgary coffee shop,” “coffee shop in Calgary,” and “coffee shop in Calgary, AB” would have yielded similar results. However, this small change can mean the difference in being in Google’s top 3-Pack SERP (Search Engine Results Page) position, so it’s now important to use multiple variations and iterations of keywords on different pages of your site.

5. Google Local Acting Alone

Google Possum is separating local search and organic impact, sort of. Possum is now showing results that essentially take into account two (different) search algorithm patterns. However, each is still very important for local rankings.


Have you seen any impact with your business or the way your business now ranks in Google Local Search Rankings?

Filed Under: Digital Marketing Tagged With: Google, Keyword Optimization, Local Search, Multi Channel Retail, Retail, SEO, SERP

My Visit to the GooglePlex

July 25, 2016 by Johnny Russo Leave a Comment

Google Head Office in Mountain View, California

Many University students dream of visiting the White House or the Pentagon. I dreamed of visiting Google, even when Alta Vista was dominating search way back when. (Younger readers please look Alta Vista up on Google).

In May 2016, while I was at the Google Performance Summit, our amazing Google Account Managers knew I wanted to visit the house that Google built. And so as soon as the summit ended, we took a pricey Uber ride to Google (thanks to Mohit, Paul, Martin, Harrison, and Liz for making that happen).

I figured what better way to describe the GooglePlex in Mountain View, California than show my day in pictures.

Enjoy!

Google bikes really exist. I need to ride one.
Google bikes really exist. I need to ride one.

 

Doughnut for two please. Homer J. would be proud.

Doughnut for two please. Homer J. would be proud.

 

Barricaded KitKat bar. Good idea.
Barricaded KitKat bar. Good idea.

 

Google Maps Street View cars. Wondering...shouldn't they be working?
Google Maps Street View cars. Wondering…shouldn’t they be working?

 

Couldn't resist. My name is forever etched in Google lore.
Couldn’t resist. My name is forever etched in Google lore.

 

Cafeteria? Terrasse? Free food? Don't mind if I do.
Cafeteria? Terrasse? Free food? Don’t mind if I do.

 

Free Google food bonds people. Friends for life.
Free Google food bonds people. Friends for life.

 

 

Google squirrel? Now I really love this place. Google, I cannot be fined for feeding your mascot.
Google squirrel? Now I really love this place. Google, I cannot be fined for feeding your mascot.

 

Let's burn off the hamburger and ice cream in this! Sounded like a good idea at the time.
Let’s burn off the hamburger and ice cream in this! Sounded like a good idea at the time.

 

Couldn't resist. Selfie on a Google bike!
Couldn’t resist. Selfie on a Google bike!

 

 

Speed limits are enforced on Google property at all times. They will find you (search for you?)
Speed limits are enforced on Google property at all times. They will find you (search for you?)

 

The Google store is legit. Wanted to buy everything.
The Google store is legit. Wanted to buy everything.

 

Get out! Google even has this guy? Cookie Monster for CEO!
Get out! Google even has this guy? Cookie Monster for CEO!

 

Have you ever visited the GooglePlex? How was your experience?

 

Filed Under: Social Media Tagged With: Google, GooglePlex, Search

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I have been following blogs for over 15 years. I have also written blog posts for many of the companies I have worked for. So it only made sense that I finally (yes, I said finally) made the plunge and launched my own blog in 2015. So what … Read More

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Digital Experience - Johnny Russo

I have 13+ years experience in the Retail, Start-up, Technology, and Manufacturing industries. I have led growth and strategies in Ecommerce, Digital Marketing, Marketing, Branding Social Media, Mobile, and Omni-Channel … Read More

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Working as the Vice President of Marketing & Ecommerce at The Kersheh Group, an apparel retailer and manufacturer that specializes predominately in kids sleepwear. The Kersheh Group manufactures and markets sleepwear for boys, girls, adults, and the entire family. Our cozy, … Read More

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